Throughout this document, we may use certain words or phrases, and it is important that you understand the meaning of them. The following is a non-exhaustive list of definitions of words and phrases found in this document:
“Service” refers to the services that we provide through our Site, including our Site itself;
“Site” refers to our website, www.roselaundry.com
“User” refers to anyone who uses our Service, including general visitors to our Site;
3. Information Collected
Whenever you visit our Site, we may collect non-identifying information from you, such as your IP address, referring URL, length of visit, page views, website navigation, browser, operating system, cookie information, and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, this information alone cannot usually be used to identify you. Information relating to any transactions
Any transaction carried out between you and Rose Laundry on or in relation to this website, including information relating to any purchases you make of our goods or services will be stored. All transactions will be conducted though SSL connection to insure your security. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
4. Use of Your Information
4.1. We may use your information to:
- Enhance or improve User experience, our Site, or our Service.
- Enable your use of the services available on the website.
- Send e-mails about our Site or respond to inquiries/complaints made relating to the Site.
- Send general e-mails and updates about Rose Laundry, including our e-mail newsletter.
- Send statements and invoices to you, and collect payments from you.
- Provide third parties with statistical information about our user; this information cannot we used to identify any individual user.
- Perform any other function that we believe in good faith is necessary to protect the security or proper functioning of our Site or Service
- Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
4.2. eCommerce Payment Processing
All our website financial transactions are processed by our outsourced payment services provider, Payfort. We will share information with Payfort only to the extent necessary for the purposes of processing payments you make via our mobile application and dealing with complaints and queries relating to such payments. Payfort is a private company based in Office 201 BT Building EIB 04, Dubai Internet City.
Payfort is certified to the latest PCI DSS standards, therefore all cardholder’s data will be protected from any misuse or harm under their secure network using the most advanced encryption method.
5. Accessing, Editing, and Removing Your Information
Users may in some cases be able to review and edit the personal information they have provided to us by logging into your account on the mobile application and editing their account. Although most changes may occur immediately, information may still be stored in a web browser’s cache. We take no responsibility for stored information in your cache, or in other devices that may store information, and disclaim all liability of such. In addition, we may, from time to time, retain residual information about you in our backup and/or database.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. Blocking all cookies will, however, have a negative impact upon the usability of this website.
7. Third Parties
Third Party Websites
Rose Laundry and its Users may post links to third party websites on the Site. These third party websites are not screened for privacy or security issues by Rose Laundry, and you release us from any liability for the conduct of these third party websites.
8. Third Party Access to Your Information
Although you are entering into an Agreement with Rose Laundry to disclose your information to us, we do use third party individuals and organizations to assist us, including contractors, web hosts, and others.
Throughout the course of our provision of our Service to you, we may delegate our authority to collect, access, use, and disseminate your information. For example, our web host stores the information that you provide us, and we may hire outside contractors to perform maintenance or assist us in securing our website.
9. Release of Your Information for Legal Purposes
At times it may become necessary or desirable to Rose Laundry, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
10. Commercial and Non-Commercial Communications
12. Contact us